The direct industry took yet another knock, this time at the hand of Panorama and the totally unrelated issue of scam mail which the programme clumsily cobbled together with the issue of so called “junk mail”. It’s a running joke at Eulogy! that you can mark the beginning of silly season by the inevitable expose likening advertising mail to Satan himself.
This time however, direct marketers were ready. The industry comprising 280,000 jobs, the industry which contributes £27bn to the economy, the industry that created Tesco Clubcard joined together under the DMA and took a stand and let it’s voice be heard. And what a roar it made! Using social media and the hashtag #panoramamail debate whizzed round twitter; 574 tweets were logged reaching 48,000 people. Eulogy! spent much of Monday seeding the hashtag and encouraging industry members, thought leaders and consumers to join the conversation whilst the programme aired. And judging by the buzz, the industry’s first foray into social media self defence was a resounding success. We felt proud to represent the industry.



