Wednesday was a momentous day in the history of the Internet. It was a day that saw some of the biggest sites in the world effectively close down in protest at proposed US legislation known as SOPA (Stop Online Piracy Act) – a bill designed to fight online trafficking of copyrighted intellectual property such as music, films and video games. For 24 hours sites such as Wikipedia, Tumblr and WordPress (to name just a few) “blacked-out” their content in protest to what they feel are measures that go further than stopping online piracy, and instead, censor the internet.

Why is a free Internet so important, and how would a censored Internet affect the PR industry? By placing a bar on the freedom of information and investigation, working with journalists to build stories could become nearly unworkable. While we all know you can’t trust Wikipedia implicitly, for PRs and journos, it is a starting point. The fast-paced world of online journalism would be forever changed without it. It may seem to be a huge leap, but the consequences of there not being a “free internet”, would – in the grand scheme of things – mean that user-built sites whose lifeblood is content created by its users wouldn’t be possible and in turn the sharing of news and information that’s become part of our everyday lives.

You could argue the Internet is now ‘too big’ to be destroyed, however, if SOPA was in place in 11 years ago, sites like Wikipedia would in all likeliness not exist today. Incidentally, Wednesday, my first port of call to find out when Wikipedia launched was to check Wikipedia, which just goes to show how valuable a tool the site has become and how often we can take it for granted. And that was the point of yesterday’s black-out, these sites are as much part of our daily lives as BBC News or Coronation St. If they didn’t exist, our lives would be lesser for it.

Think of how many times a day you Wiki something or look up a video on YouTube. It could be for inspiration for a pitch or because you have to write a press release on the banana export legislation of Costa Rica. We get inspiration and information from the Internet. Hell, you could even think of a great campaign idea based on that video of Hello by Lionel Ritchie made up from film clips that seems to be going around. So what would really happen if SOPA went through?

In a nutshell, more trips to the library – and no wants that.

David Macnamara

But will this always be the case?

Even if one network is theoretically easier, the challenge has always been how you prevent your not-so-employment-friendly Facebook persona from becoming a scary CV (even though bits of it could actually represent a decent example of where you sit within your working network).

A recent NY Times piece (http://nyti.ms/yv3aqx) brought a few new social media tools to my attention that I think solve that common question: How can you bring LinkedIn’s ethos of professionalism and career focus to Facebook? Can there be a common ground (as the article suggests) between the overused sentiments that Facebook is for fun and LinkedIn is for professional purposes?

BranchOut and Be Known essentially do what LinkedIn do, but display what you want perspective employers to see and filtering your profile from what you do not. So how do they shape up?

BranchOut (http://branchout.com/)

BranchOut is a professional network itself. When you visit a BranchOut profile page, it immediately doesn’t look anything like a Facebook profile. The clean display and simple layout make it easy to navigate, and it’s easy to find people who you have professional relationships with. By importing your details, it gives the impression of an independent outlet, without you having to worry about keeping different profiles updated.

However, networking is slightly stymied by having to ask to make a connection with someone in order to see their network, taking the discretion away from the viewer, and so in a way, defeating the purpose. None the less, it is still a useful tool, and since it is retained within the Facebook platform, makes it easy to maintain.

Be Known (https://apps.facebook.com/beknown/)

Sitting within the regular Facebook template, this app immediately feels like it’s just a tab on your profile. It is as much part of Facebook as your photos and notes. While you are expected to input a certain level of background information, it doesn’t feel that much different from adjusting the privacy setting on your profile page. (Which does in itself raise a question: Couldn’t this whole debate be settled by adjusting those privacy settings, and using some of your better judgment and remove those tags of those infamous photos from Ibiza?)

And just in case it’s not you looking to network on Facebook, there are a few useful Facebook recruitment apps for your friends.

Hire My Friend (https://www.facebook.com/apps/application.php?id=328891100642)

Promote your Friends who are job searching to your other Facebook Friends with the Hire My Friend Facebook App. You can include a brief description of their skills and a link to their LinkedIn Profile.

CareerFriend (https://apps.facebook.com/insidecareerinfo/)

CareerFriend uses your Facebook friends’ employment information to find potential job opportunities within your network. After connecting with your Facebook login information, CareerFriend creates a report that includes your friends’ employers, occupations, and reviews of related careers.

Of course it does raise the question, is the whole exercise even necessary? Maybe it’s better to keep your personal and your professional profiles separate? While the line between the two can often be blurred, how often do opportunities come up through a friend of a friend?

David Macnamara

It’s not often however, that one of these wide-eyed enthusiasts is dedicated to anything but PR. In fact, we make a point of ensuring the majority of a person’s time is spent only doing PR, so little ol’ me in marketing corner gets little love, and neither does Ola, our fabulous PA.

This all changed however, with a call from Siobhan at recruitment agency Hatty Blue. Hatty Blue was placing a number of students enrolled on a marketing and management course in work experience placements throughout London. “Ah ha!” thought Ola, a chance to have some help of our own.

Along came Anna, who helped us with everything but PR. Office admin, appointment coordination, interior decoration, database management and not least, the biggest marketing campaign of the year. She was a star, and this is what she had to say about her (non-PR) experience at Eulogy!

My 2 weeks at Eulogy! was a great experience.  Having finished my A-levels last year, I had no interest in going to university; instead I was keen to start working.  I completed a 24 week marketing and management course at Quest Business Training in Victoria.  The college encouraged me to do some work experience, and, taking their advice, I was lucky enough to have the opportunity to have 2 weeks of work experience at Eulogy!

At 18, I am somewhat clueless about where I want to go and what I want to do, however, being at Eulogy! has given me an insight into the creative world of PR, which I have really enjoyed.  I feel I have managed to utilise the skills I learnt on my course and see marketing and business strategies being carried out.

I have really enjoyed working with Eulogy’s fantastic, inspiring team; contrary to most work experience placements, I was not merely making tea and photocopying, I was given tasks where I felt I was actually contributing to the company, and also got the odd cup of tea made for me!

I feel my two weeks here have prepared me well for my first job working in London, and has helped me chose which career path I hope to take in the future.

If you’re interested in experiencing what it’s like to support a 40-strong team of PR professionals, or run B2B marketing in-house, drop me a line and we’ll see what we can do (no actual PR included).

An Irish Ale is a ‘traditional’ Irish cocktail, consisting of Irish whiskey, ginger ale and lime. Mixed over ice in a highball glass, it’s a venerable drink for the discerning Irish lady, gentleman, rogue, misfit, PR/Marketing/Media professional. Just look at the faces of my colleagues as they sample the drink in the instructional video David (Onlinefire’s additional Irishman) put together for us.  Pure joy.

Do enjoy your tipple and celebrate St Patrick’s day with us in true style. Please get in touch if you have any thoughts or questions; it’s great to hear back. You can leave a comment here, follow us on Twitter (@dibbledabbles, @Eulogy_London, @Onlinefire) or give me a call – 020 7927 9999

Slainte!

Dibble and all at Eulogy! and Onlinefire

Features Editor Cathy Bussey’s well balanced piece attempts to bring to the surface tensions which have been bubbling away for the last few years between the creative communications sectors that have up until now had fairly clearly laid out stalls which defined their existence. The debate in PR Week puts the three would-be contenders into a boxing ring to see which one emerges the victor.

Whoever it is that surfaces from the final round still standing and with their bloody nose intact will undoubtedly believe that they rightfully deserve to wear the social media crown. The truth of the matter is that they will be wrong: there are no crowns to wear -only matching sets of badges to be worn by all.

Firstly, the idea of any agency owning a channel is laughable and dare I say a little bit arrogant. An agency’s role is not to ‘own’ but to support through expertise and consultancy. Chris Lake, Director of Innovation at Econsultancy echoes this very sentiment in a post he recently wrote on the Econsultancy blog:

“I firmly believe that a company’s social media strategy should be owned and managed by the company itself, rather than by external agencies.”

Those that submit to the notion that social media can readily be claimed in its totality as belonging to the domain of PR, advertising or the newly emerging digital sector clearly do not understand the scope, complexity or potential of social media channels.

Take the telephone, for example. It would be extremely bizarre to restrict its usage to just members the PR team, or have a ‘phone call strategy’ defined by an external marketing agency. It would be equally unlikely that a brand’s digital marketing agency would have the right to decide how the wider company uses email as a communications tool? Social media: Twitter, Facebook, YouTube, Flickr… they’re all just tools (with varying degrees of sophistication) that serve to meet multiple needs.

Only when marketers start viewing social media platforms in this way, as facilitators which address multiple needs across numerous departments (comms, marketing, branding, customer services, corporate reputation, stakeholder management, research and development) will the ownership debate be replaced by a discussion that focuses around an integrated approach to social media.

At Onlinefire, whilst we’re often seen as a ‘social media agency’, we actually prefer to work collaboratively with clients and their agencies to allocate defined roles for social media activation. In truth, we’re much more than a social media agency; we’re a creative online communications agency with PR at our heart. Social media is our channel of choice but much of what we do for our clients draws upon multiple marketing touch-points from experiential to events to traditional news generation – regularly drawing upon the skills of the wider Eulogy! Group. It’s no accident that this blog has ended up being posted on the Eulogy! site. It’s all about integration, don’t you know!?

• We don’t create flash iPad apps, but we work with digital agencies that do.
• We don’t do search engine pay-per-click campaigns, but we work with many great companies that can do these (and do them really well).
• Onlinefire isn’t a specialist in organising promoted tweets but we can get your brand trending on Twitter whilst a quality media buying specialist sorts out your specific Twitter ads.

I’m not suggesting that there isn’t a clear role for PR in social media. In fact, us PRs have traditionally been the gatekeepers of the brand conversation and as such are in a good place to see the potential opportunities that social media offers us. Admittedly the conversation has always been with identifiable mid-point influencers (media, stakeholders, analysts, etc.) but new online tools have allowed us to take this dialogue direct to consumers. Never before have communicators ever been able to have this level of proximity to our end users and this is a gift that the PR industry should embrace rather than shy away from.

Advertisers on the other hand have always been on the receiving end of huge budgets and as such have been able to create truly great pieces of branded content which inspire talkability. However even small advertising budgets on social media platforms can reap great rewards. Executed correctly, Facebook’s social ads can deliver amazing results for the right campaign due to its pinpoint targeting capabilities. This is probably still very much the domain of the media buying agency but the ease of which brands can manage these social ads makes it more difficult for some unscrupulous agencies to play the smoke and mirrors game with their clients. And Amen to that!

Agencies which have previously taken great pride in dining at the top-table with their clients have been forced to reassess their offering in light of direct to consumer alternatives that social media has provided the industry.

Self-defined digital agencies are currently the best equipped to advise and build social apps and widgets which add an extra layer of usability to social networks. This technical knowledge is something that most PR / social media agencies currently do not offer nor would they probably every want to.

So the content versus conversation divide still exists to some extent but for how long?

Huff and Puff…

Three Little Pigs

Remember the story of the three pigs? They all set about making separate houses for themselves. Imagine that instead of each having sticks, straw and bricks respectively, one had just cement, another had a spade to dig the foundations with and the third pig had just bricks.

Individually, neither would be able to build anything resembling a solid structure but collectively, they each bring a different and vital quality needed in the construction of a robust home. Replace ‘pigs’ with marketing agencies (perhaps this doesn’t require too much of a stretch of the imagination) and substitute the act of building a house with the objective of contributing to a successful social media campaign – and that’s where we find ourselves today; everyone working in collaboration to build something that ultimately benefits all parties to serve a larger purpose.

360-degree Implementation

A few years ago when Eurostar were being held up as an example of a brand being overly myopic in its approach to social media comms, few agencies acknowledged the lessons that clearly needed to be learnt from the fall-out. Having appointed a social media specialist agency to carry out a (pretty well-executed) sales campaign on Twitter, Eurostar hadn’t factored in the other internal departments that may need to use the platform in the future. So, when poor weather conditions meant that many passengers were left stranded at Christmas without any information advising them on their options, many turned to Twitter only to be met with a wall of deafening silence.

I remember being invited on to Channel 4 news to comment on how the brand misread its customer’s social media requirements. At the time, I seem to remember a lot of focus being placed on the channel and none on the message itself. Sure, there were some cultural learnings for Eurostar to be gained but any criticism of their trial Twitter campaign merely deflected attention from the real problem which was Eurostar’s inability to communicate with its customers in a time of need.

In this situation, it was clear that the in-house team were not equipped to deal with social media as a 360-degree comms channel and that a specialist social media agency were reluctantly handed ‘ownership’ of Twitter in its entirety wheras in reality they were only allowed responsibility for a small campaign area. The danger of ownership being taken outside of the in-house team becomes apparent when the platform overlaps with other departments’ remits as happened in the case of Eurostar.

Therefore, media ownership (social or traditional) should always remain with the brand gate-keeper (i.e. the in-house marketing team) and not on the agency side. Only by having centralised ownership, can social media be divided accordingly between various internal business groups with weighting distributed in an appropriate fashion that reflects needs and not historical budgets.

Aim for the stars…

The situation reminds me somewhat of the Space and Moon Races which took place between the USA and the then Soviet Union in the mid to late twentieth century where two politically opposed forces fought a very global battle to attain technological and ideological superiority within space exploration. A key marker within this political era was fixed on which would be the first nation to set foot on the moon. After billions of dollars, numerous fatalities and a plethora of disasters on both sides the USA emerged as being the first nation to have representatives step foot on the moon.

The flag was placed, the video images beamed back to the world below and now, over fifty years on, as the Star Spangled Banner continues to fly in solitude on a windless moon are we able to say that the USA managed to claim ‘ownership’ of the moon? The answer is almost certainly no.

One small step for social media

To learn more about the work we do at Onlinefire, visit our website or alternatively you can follow us on Twitter @onlinefire.

I’m going to come right out and say it: I have always thought Foursquare as kind of creepy, and with the introduction of Facebook Places in the States last week, I’m a tad worried LBS (or, Location-based Shouting, as I’m going to start to call it) is going to get out of hand.  It’s not that I don’t care if you’re at Kew Gardens or Polpo or All Star Lanes, it’s just that I’m sure everyone in the world doesn’t have to be privy to that information as well. I consider myself to be trustworthy – others… I’m not so sure.

You may remember the Please Rob Me campaign started earlier this year by Netherlands-based creatives Frank Groeneveld, Barry Borsboom and Boy van Amstel. It brought to the attention the fact that if you are checking in and announcing publically all the places in the world you are, it leaves wide open, the one place you aren’t…home, which could potentially leave you vulnerable to burglaries. The campaign gained moderate success, but I think it didn’t touch enough on one point – even telling people where you are currently can be dangerous.

I would hope those with stalkers and evil exes wouldn’t use the location-based services, but you never know.  If you’re posting your current whereabouts, is that not an invitation itself to be mugged?

While brands are using LBS to an advantage, I worry about consumers’ eagerness to share, and for what purpose?  Someone tweeting that they’re working late from the Starbucks on Tottenham Court Road may get a free coffee every once in a while, but they could also be leaving themselves open to having their laptop, Blackberry and iPad pinched on the way out.

Or perhaps, I’m over reacting?  What are your thoughts on ‘checking in’?

In 2009 we saw the rise of user-friendly location-based services (LBS), but in 2010 location-sharing is set to come into its own.

This year, PRs who are in the know will be actively exploring the opportunities that GPS-aware services can offer, devising new and creative ways to capture consumer attention in a far more tailored and targeted way than ever before.

Last year saw the emergence of LBS and social community integration. South African social network The Grid launched Mobikasi, a 24-episode, location-based documentary about youth culture in Soweto.  Content was geo-tagged to the location where it was shot, enabling viewers to explore Sowetan culture by travelling through a mobile street map and watching video clips. This marriage of LBS and crowd-sourcing was hailed as the next generation of mobile social media.

In fact, the recent explosion of mobile applications has brought the advent of location-based app integration. Layar is a great example of this new trend. Winner of the Vodafone Mobile Startup Challenge in September 2009, the Layar browsing application is a mix of location-based technology and augmented reality. Combining a handset’s camera and GPS functionality, the mobile application overlays information relevant to digitally tagged real-world locations or items – from coffee shops to museums.

The advancement of LBS can be seen with the growing popularity of companies such as Foursquare and Gowalla, which enable consumers to tag and share content quickly and easily within social communities. The technology not only enriches existing core services, but also creates a more dynamic and compelling consumer offering.

The delivery of highly personalised brand messages, in the most relevant and creative way possible is the keystone of social media PR and the development of LBS looks set to raise the bar in 2010.

Welcome to 2010. I can hardly believe we’re in a new decade. It seems like only yesterday I was preparing for Y2K and ‘partying like it’s 1999’. There’s no denying the Noughties were an interesting 10 years. The world has seen the Internet explode, the decline of print media, a recession and new communication tools popping up every day.

All of these innovations mean that we as PRs have to be at the top of our game. That’s why Eulogy! and Onlinefire are ready for 2010. In fact, we’ve been planning for ages. Some of the things you can expect to see on our side:

• 2010 Awards: Yes, we’re already planning for the 2010 Awards Season. As anyone in the industry knows, award entries are a lot of work, but through the diligence of Helen and the marketing team, and working closely with our amazing clients, we hope to continue collecting honours.
• PRing PR: Further to awards, you’re going to start seeing Eulogy! and Onlinefire more and more ‘out there’. Be on the lookout for more commentary, expert opinions and reports on the PR and social media industry.
• Onlinefire and Social Media: Speaking of social media, Onlinefire is also ready for the future. After adding Charley Hayes and Andrew Boyers to the team, we’re making our mark by working with companies such as Panasonic, Virgin Media, the Post Office and Comedy Central. Whether it’s mobile applications, games, video, engagement with bloggers or just social media consultation, we’re happy to help.

In any case, if you want to talk about your future, or the things you’re working on for 2010, please do get in touch via a comment or e-mail. We’d love to hear about it.

Eulogy! had been nominated for three PRCA awards, Agency of the Year, Specialist Agency of the Year and Best B2B campaign. Our sister agency Onlinefire was shortlisted for Best Technology Campaign for its work with Virgin Mobile and its 30p tariff.

We took home two almighty awards: we are now crowned Consultancy of the Year 2009 and Best B2B Campaign for our work with Mortascreen.

It was a spectacular night. And I can’t lie, it was made all the more wonderful by our two award wins. Throughout this year, Eulogy!’s board, executive committee and team – from the graduates to the directors – have worked exceptionally hard to make a difference to every aspect of the agency, from things like training and internal comms, to client service, marketing and team structure.

It’s been worth all the hard work. These accolades are a great demonstration of the agency’s excellence. Our growth proves we’re a leading agency that delivers creativity with media insight – a formidable combination.

And, as you can see, we really know how to party! Apologies if we deafened anyone sitting near us. We were the noisiest and most fun-loving crowd in the room!

The moment we found out we had won PRCA Consultancy of the Year 2009!

It goes without saying that a strong online presence is high on the agenda for a growing number of brands these days. And it’s easy to see why; a strong presence in social media offers a huge opportunity to create a dialogue with consumers and offer a real human aspect to brands that may otherwise seem distant and faceless.

Whole Foods Market is an example of a brand getting its approach to social media spot on. The US supermarket chain has 150 Twitter accounts, each providing highly targeted content and offering a responsive customer service. As a result, the brand has received plaudits for being highly engaged with consumers and creating a strong customer service dialogue.

Starbucks has also been innovative in its approach to social media. The coffee brand offered people a free pastry with their drink for one day, which led to 600,000 fans confirming their ‘attendance’ of the event on the Facebook group, while Starbucks became the number one topic on Twitter. That indicates nearly 1 per cent of total tweets mentioned the brand – nearly 10 times the amount of mentions on a typical day.

Scott Monty, head of social media at Ford, said recently that 90 per cent of social media for brands is showing up, and that it’s the other 10 per cent that’s the hard part. It’s true that success requires creativity and innovation, but the opportunities social media gives to offer a personal touch to consumers (not to mention extended brand exposure) means that it’s something brands can no longer afford to ignore.