Archive for the ‘Reputation management’ Category

Absolutely fussing over nothing?

September 2nd, 2011 by Phil

So Absolutely Fabulous is making an anniversary return and, whether you’re popping the cork on your nearest bottle of Bollinger or think the joke has since worn as thin as a Gucci pashmina, it’s a story which has gained much interest.  And rightly so.  As Mark Borkowski suggests as he airs his opinions on the subject here and here, the level of promotion (and as a result, buzz) around the show’s latest outing is enough to make any PR team very proud.  But the rest of his view, to me, is a little precious.

As a PR, I’m not remotely threatened by the damage Borkowski suggests will be wrought on my reputation, or that of my industry, by the characters in Absolutely Fabulous.  The show, arguably a classic of British comedy, is populated by caricatures and scripted around hyper-real situations, told to the audience in a familiar comedic format, set to a laughter track.  What’s more, it’s been part of the television landscape, on and off, for two decades.  Will its appearance really make any difference to how PR and its people are perceived, especially when it’s worth noting that with the greatest will in the world, these new episodes won’t stray more than a few drunken steps from the themes of the original, for fear of disappointing a nostalgia loving audience?

My issue with Borkowski’s viewpoint is twofold.  Firstly, it doesn’t matter what the wider audience thinks about Ab Fab; it’s what our audience thinks.  Are we really suggesting that client budget holders, the channel owners, the industry experts, the media at large, the users of our skills and services, will base their opinion on something that’s been part of the national consciousness for so long?  Anyone can tell I’m not from the Ab Fab mould within the first 30 seconds of meeting me, so what’s the worry?  And secondly, if we’re going to think about changing perceptions, shouldn’t our time and effort be focused on building on the existing stature and value of PR to these aforementioned audiences, so we’re able to secure even larger shares of the budget?  This, to me, should be based on what PR can and does achieve, and has nothing to do with bemoaning the misadventures of an obviously fictional character.

Yes, Lynne Franks received some stick through association, but that also didn’t stop her highlighting her role as the show’s inspiration (in true self-promotional style).  Say what you like about her but Franks has always been a smart PR operator, especially when she recognised the value her association with Ab Fab delivered over any negative connotations, and went on to build a career out of it.

Getting hung up on a TV show which the entire audience knows is nothing more than a fashion-conscious joke seems a little like overreaction, or perhaps it’s simply a way of Borkowski saying something mildly controversial to generate some self-promotion of his own.  I suppose that’s what ‘PR gurus’ are famous for.

Absolutely Fussing over nothing?

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Draw the line at crime

August 5th, 2011 by Ben Powell

I’m gobsmacked by reports in PR Week that some in the PR industry have yet to turn down an invitation to improve Colonel Gaddafi’s image.

Gaddafi

I know these are difficult financial times, but by adding Gaddafi to your portfolio is hardly going to be the jewel in the crown that has prospective clients banging down the door. Also, I’d question the longevity of such an account give the current situation in Libya!

Though seriously, why would any business in their right mind be happy to attempt to work with someone against whom the International Criminal Court has issued an arrest warrant for alleged crimes against humanity? In fact, any PR agency that is bonkers enough to take on the ‘account’ is likely to see an exodus of clients and staff not keen on the new addition to the portfolio.

Also, the damage to the reputation of the PR industry caused by any agency agreeing to work with Gaddafi could be huge.

Of course every legal business – including those that supply military hardware and tobacco products – has a right to communicate their offering, but dictators condemned by the worldwide community and having an international arrest warrant against them have frankly forfeited that right.

That leaves the thorny question of the regimes in Syria and Bahrain who have been attacking their citizens – should PR agencies be happy to represent them and promote their messages? In my mind eyes, yes they do. After all, they are Governments recognised by the international community and unless the legal situation changes have a right to communicate their messages to the wider world.

Nevertheless, agencies that do take on such accounts would have to carefully communicate their reasons why to clients and staff who would be within their rights to be dissatisfied with this situation.

However, with Gaddafi there is no ‘grey’ area for debate – for agencies it’s a straightforward no no.

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#panoramamail

July 5th, 2011 by Louisa

The direct industry took yet another knock, this time at the hand of Panorama and the totally unrelated issue of scam mail which the programme clumsily cobbled together with the issue of  so called “junk mail”. It’s a running joke at Eulogy! that you can mark the beginning of silly season by the inevitable expose likening advertising mail to Satan himself.

This time however, direct marketers were ready. The industry comprising 280,000 jobs, the industry which contributes £27bn to the economy, the industry that created Tesco Clubcard joined together under the DMA and took a stand and let it’s voice be heard. And what a roar it made! Using social media and the hashtag #panoramamail debate whizzed round twitter; 574 tweets were logged reaching 48,000 people.  Eulogy! spent much of Monday seeding the hashtag and encouraging industry members, thought leaders and consumers to join the conversation whilst the programme aired. And judging by the buzz, the industry’s first foray into social media self defence was a resounding success. We felt proud to represent the industry.

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What a Twit

May 25th, 2011 by Ben Gold

Ryan Giggs. Family man. Manchester United legend. BBC Sports Personality of the Year. A great of the modern game. But clearly rubbish at PR.

This whole affair, to coin a phrase, has left football fans around the country chuckling away and the reputation of one of British football’s greats in tatters. But it shows that all the money in the world cannot buy you good public relations support.

Giggs has clearly been badly advised. His team of legal and public relations advisors have taken on too much and lost it all in the eyes of the public. And it could have been so different if he hadn’t been so desperate to cover this up. In the days of Twitter and social media, there was only going to be one winner. And that was the masses.

Of course hindsight is easy. But Giggs had the reputation among sports fans and the media alike that he was a saint. A respected winner. Let’s get away from the stupidity of his indiscretion; after all, he’s a footballer and they all do it. What should he have done? He should have taken the likely one hit – a front page of the News of the World – with people up and down the country thinking something along the lines of ‘what a load of rubbish, as if Giggsy would do that’. It would have been forgotten the next day, no-one would have taken it seriously and he’d be able to brush it off. Whether he should be able to or not is another matter, but that’s what likely would have happened.

This whole case sets a precedent. Can newspapers outside of UK jurisdiction now just out a case like this and then let the internet do the rest? After all, Twitter went after this like vultures, in a mob-like manner. But I am sure that the Sunday Herald doesn’t care too much – reports suggest that they had over 1 million views on Sunday to their website when they broke the story (even though it wasn’t even covered online) and almost 2 million views on Monday as the story started to really unfold. Apparently, their online readership grew 220%. With these kinds of figures, plus the rise in print circulation from the day itself, it is unlikely to deter other papers in the future.

And now? Well, he’s the man who tried to take on Twitter. He’s the man who tried desperately to block it. He’s the man who cannot deny it. And he’s the man who stands here today with a reputation in tatters, a laughing stock, and as he approaches the end of his career, something that he’s likely to be remembered for. It could have been so different.

I don’t really care about footballer’s private lives; it doesn’t really interest me and he’s a complete idiot for doing what he did. But I, like so many others, now find it pretty funny. I’m particularly enjoying ribbing our resident Man Utd fan here in the office who’s devastated that her hero has been revealed as a love cheat. He’ll probably score the winner on Saturday night at Wembley. It might be the last time he scores away from home though.

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